2_f7b75624-0054-4e92-9533-5179dcbf817e - Flora Mirabilis 26_f78d467a-16de-4342-b996-4921fc7ff43e - Flora Mirabilis
Frequently Asked Questions
Products
Shipping & Returns
Subscriptions
Rewards Program
Products
Products
Shipping & Returns
Subscriptions
Rewards Program
FAQ
Where are Flora Mirabilis products made?

Our products are small-batch crafted and shipped directly from our studio in California.

Are Flora Mirabilis ingredients organic?

We source only the highest quality ingredients from around the world. The majority of our ingredients are USDA Certified Organic and those that are not officially certified are grown and harvested organically. Our labels indicate with a “*” which ingredients are USDA certified organic.

Are Flora Mirabilis products hypoallergenic?

We only use ingredients that have been thoroughly studied and proven to be non-irritating to the skin. Our Holy Grail Face Oil is certified hypoallergenic by an independent board-certified dermatologist. Link to clincial results here.

Are Flora Mirabilis products cruelty-free?

Yes, our products are Leaping Bunny Certified cruelty-free and never tested on animals.

How do I know if my Flora Mirabilis product is expired?

The shelf life of our Holy Grail Face Oil is one year from the date it is opened, and our Fountain Of Youth Cleansing Clay is three months from the date it is opened. If your products fall outside those windows, the best way to determine if they are still good is to base them on the scent. If the product smells like old cooking oils or has any rancid odor, it has likely expired, and is best not to use on your skin anymore. Our batch numbers are provided within your product package and indicate how recent the batch was made.

Face Oil
Should I use Holy Grail Face Oil on damp or dry skin?

You can use it on either damp or dry skin, whichever feels best for you. On dry skin, it spreads smoothly and sinks in nicely. On damp skin, it glides on more easily, you may need less product, and it can leave a lighter, more matte finish that some people with oily skin prefer.

Is Holy Grail Face Oil scented?

Yes, but with a caveat. The scent is only a byproduct of the active ingredients. No ingredient is included for the purpose of fragrance. All natural ingredients have their own natural scent, and what you are smelling are the botanical compounds that support skin health. There is no artificial or added fragrance. A note on “unscented” products: most are unscented because the ingredients have been heavily refined, bleached, or altered, which is not ideal for your skin.

What does Holy Grail Face Oil smell like?

It has a earthy and resinous scent with a soft floral note. Because the ingredients come from wood, resins, and flowers, the scent is natural and balanced. People often describe it as warm, aromatic, and comforting. It is earthy and flowery without being overpowering.

Is Holy Grail Face Oil ok to use if I have acne/oily skin?

Yes, it is suitable for individuals with acne-prone and oily skin. Our oil is naturally rich in linoleic acid, which is especially beneficial for these skin types. Studies show that acne-prone and oily skin often lacks linoleic acid, and applying it topically can help restore balance. It supports the skin by preventing excess oil production, helping to keep pores clear, and reducing the chance of breakouts. It also contains compounds that fight acne-causing bacteria, calm inflammation, and ease redness.

Does Holy Grail Face Oil help with mature skin/wrinkles?

Yes, it helps support mature skin. The oil helps maintain your skin’s moisture balance, which plumps and softens the skin, and minimizes the appearance of fine lines. It is also rich in compounds that support healthy cell turnover, brighten the complexion, and help with hyperpigmentation. With regular use, many people notice their skin looks smoother, more even, and has a healthy glow. It will not reduce deep wrinkles, since those are caused by changes in the muscles and connective tissue beneath the skin rather than the skin itself.

Can I layer the Holy Grail Face Oil with other products?

Holy Grail is designed to replace serums, moisturizers, eye creams & retinol ; however, you can certainly layer it with other products. If you use it with a moisturizer or sunscreen, apply Holy Grail Face Oil first, allow it to absorb, then apply your moisturizer or sunscreen. If you use it with a serum, apply the serum first, then the face oil.

Cleansing Clay
It says to use Fountain Of Youth Cleansing Clay only at night. What do I use in the morning?

We recommend using the clay at night for the best results. It gives your skin a deep cleanse when it is most clogged from the day’s buildup of oil, sunscreen, and pollution. At night, this clears the way for your skin to repair and absorb your face oil more effectively. In the morning, your skin does not need another strong cleanse since it has only been exposed to sleep. A simple splash of water or a soft, damp washcloth is usually enough to refresh the skin. This avoids over-cleansing, which can strip the protective barrier and cause dryness or irritation.

Is Fountain Of  Youth Cleansing Clay ok for sensitive skin?

Yes, it is suitable for sensitive skin. The formula is gentle, but it does contain malic acid, which is a natural AHA. If you are already using other exfoliating acids, retinol, or vitamin C, it is best to patch test first or alternate use to avoid irritation.

How do I use Fountain Of Youth Cleansing Clay as a masque?

To use it as a masque, apply the clay directly to clean skin and let it sit for 10 to 15 minutes. Because it is blended with oil rather than water, it will not harden or dry on your skin. This is a good thing, since hardening clays can pull on the skin, cause irritation, and leave it feeling tight or stripped. Our formula stays soft and nourishing while still drawing out impurities. Afterward, rinse off with warm water and follow with Holy Grail Face Oil if desired. You can also apply a small amount directly to pimples as a spot treatment.

Do I use a washcloth to remove Fountain Of Youth Cleansing Clay?

No, you do not need a washcloth to remove it. It rinses off easily with water, but it does leave behind a light veil of nourishing oils that continue to benefit the skin. Traditional cleansers often strip away your natural oils, which can leave skin feeling tight and dry. This formula does not strip the skin, so it feels clean yet balanced after rinsing. If you are used to the squeaky-clean feeling, removing it with a washcloth will give you more of that “dry” finish without actually drying out your skin.

What does Fountain Of Youth Cleansing Clay smell like?

The scent comes only from the natural ingredients. It has a resinous, earthy quality with a subtle smokiness and a light note of apple cider vinegar. The aroma is natural and balanced, grounding and warm, with an almost soil-like richness. There are no added or artificial fragrances, only the natural character of the resins and botanicals in the formula.

Beauty Tool
What does the Flora Mirabilis Beauty Tool actually do for the skin?

When used for lymphatic drainage, our tool helps move lymph fluid out of the face, which reduces inflammation and puffiness. This drainage, along with the boost in circulation, can also support clearer skin. When used for muscle massage, it helps release tightness in the facial muscles, which can create better symmetry and overall harmony in the face.

How do I use the Flora Mirabilis Beauty Tool properly?

For lymphatic drainage, use featherlight pressure. Pressing too firmly can actually block the lymphatic pathways instead of moving the fluid. Hold the tool at a 45-degree angle and glide it gently across the skin. For muscle massage, you can use a 90-degree angle with firmer pressure to release tension in the muscles. You can see our tutorials for different facial massage techniques on Youtube here.

Is the Flora Mirbailis Beauty Tool safe for all skin types?

Yes, it is safe for all skin types. If you have active acne, avoid using the tool over those areas and opt for gentle lymphatic drainage instead. If you have facial filler or Botox, wait about two weeks before using it to allow everything to settle.

How do I clean the Flora Mirabilis Beauty Tool?

Our tool is made from stainless steel, so it is non-porous and very easy to keep clean. After each use, wash it with warm water and a gentle soap, then dry it thoroughly with a soft towel. For extra sanitizing, you can wipe it with rubbing alcohol. Stainless steel will not absorb oils or harbor bacteria the way natural stone tools can, so it stays hygienic with minimal care.

When will my order ship?

We ship orders Monday through Saturday and orders typically ship out within one to three business days.

How can I track my order?

You will receive an email once your order ships with a link to the tracking information. You can also check your order status in your customer portal.

What do I do if my order is marked as delivered but I have not received it?

On occasion, USPS will mark your order as delivered when it reaches your local post office, but before it is actually delivered to you. Please allow up to two business days for the carrier to deliver your order. If you have not received your order after those two business days, please send us an email at support@floramirabilis.com for further assistance.

Can I change or cancel my order once it is placed?

Please email us at support@floramirabilis.com as soon as possible for order corrections and our customer service team will take a look into your order and if it has already been shipped they can work with you on a solution.

What do I do if I received damaged product?

We ship our products in sturdy packages, but sometimes the carriers can be a bit rough! If your order arrives damaged, please email us at support@floramirabilis with your order number and a photo of the damage so we can get it resolved for you.

Do you ship internationally?

We do! When you enter your shipping information at checkout, you will see our international shipping options. We are not responsible for any taxes or import duties on your order.

What is your return policy?

We accept returns within 14 days of the date purchased on applicable items*, just send us an email to support@floramirabilis.com with your order number and reason for return. Once we receive your return, please allow up to 7 business days for your refund to be processed back to your original payment method.

**Our Trial Size, Gift Set, and limited edition products are final sale.

What are the benefits of the Flora Mirabilis subscription program?

We offer a 10% discount and free shipping on all subscription orders. You will also receive loyalty points for each subscription order if you sign up for our loyalty program here.

How does the subscription service work?

We offer a subscription program for our Holy Grail Face Oil, Fountain Of Youth Cleansing Clay, and Holy Grail Face Oil Refill Kit. On the product page, you can select the frequency that you would like to receive shipments. We offer 1, 2, and 3 month options.

How do I manage my subscription?

Log in to your account and you will be able to view and edit your subscription.

How do I skip an order?

Log in to your account, navigate to the subscriptions section, and you will see a prompt on how to skip your next order.

How do I cancel my subscription?

Log in to your account, navigate to the subscriptions section, and you will see a prompt on how to cancel your subscription. Note that there is a minimum commitment of two orders when you sign up for the subscription program.

Are there any commitments?

There is a minimum commitment of two orders for the subscription service.

How many points do I earn per purchase?

You can earn 1 point per $1 spent on purchases.

Is there a limit on how much I can earn?

There is no limit to how many points you can earn from purchases and referrals.

How much are points worth?

100 points = $5.

What is the referral program?

The referral program is a way for you to recommend Flora Mirabilis to your friends. If you refer a friend, you receive $15 worth of points to your loyalty account and your friend will receive $15 off their first eligible purchase.

What are rewards tiers?

Your reward tier indicates your status with Flora Mirabilis based on how much you spend annually on our website. Unlocking our Apprentice, Essentialist, or Ritualist tiers increases your point multiplier on your purchases giving you more points per dollar you spend. You will also unlock exclusive discounts, early access to product launches, and larger birthday and anniversary gifts based on your tier.

What are other ways I can earn points?

You can earn points for the following:

  • Creating your account
  • Following us on Instagram
  • Leaving a review
  • On your birthday
  • On your signup anniversary
Can I redeem points for full-sized product?

Yes we offer redemption of points for full-size product. Login to your rewards portal here to see what you have earned.